Returns Policy

RETURNS, REFUNDS & EXCHANGES Frankly My Dear do not allow change of mind returns, so please choose carefully. If you wish to return a faulty or damaged Product, Frankly My Dear will gladly repair, exchange or refund the original piece in accordance with the following process:  

  • That the Product was purchased within 30 days of faulty date.
  • You must notify Frankly My Dear by email hello@franklymydearstore.com to obtain a "Return ID number”.
  • You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from Frankly My Dear or delivery note.
  • You must return the Product to Frankly My Dear head office (Address provided at point of contact).
  • On International returns you must mark on the courier company's consignment so that the Products do not attract possible customs duties and taxes again.
  • Frankly My Dear will then refund the price of the piece to you in full, replace the Product or exchange for a different Product. This will not include the postage cost for you to send back the item.
  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Frankly My Dear, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
  • Exchanges are only possible if the item is available. Frankly My Dear can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when requesting Your Return ID number.
  • Please note that unfortunately, returns may not be made to a Frankly My Dear stockist.
  • Frankly My Dear will resize headpieces in accordance with the following process:
  • That the Product was purchased within 2 months.
  • You must notify Frankly My Dear by email hello@franklymydearstore.com with the size change that you require.
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from Frankly My Dear or delivery note.
  • You must return the Product to Frankly My Dear head office (Address provided at point of contact).
  • On International returns you must mark on the courier company's consignment so that the Products do not attract possible customs duties and taxes again.
  • You must return the Product in its original condition.
  • You are responsible for arranging any insurance on the Product.
  • You are responsible for the cost of the shipment of the Product.
  • Resizing may take up to 7 business days and will be shipped back by registered post, special circumstances may be agreed upon via email.