Permanent Bracelet - Head Office

All items are handmade therefore we have a 3 business day production time before items are sent. 

For urgent orders we provide a priority production and shipping method, your order will be sent off express post 1 business day from ordering.

Click & Collect is only available from our Head Office on the Gold Coast in Mermaid Waters.

We have a production lead time of 2-4 days. To collect something quicker than this lead time please email hello@franklymydearstore.com

Collection is by appointment only and Monday - Friday 9:00-5:00pm. (Please do not show up without an appointment as staff may be absent at times)

When your order is ready you will receive an email or text message for collection, please text your order number with a collection time to 0420 869 171.

At Frankly My Dear, we pride ourselves on providing high quality jewellery at an affordable price! All our items are tested to ensure you never need to take off your favourite pieces and can wear over a long period of time however all metals will naturally oxidise over time and do require care and maintenance.

Cleaning:

• Lightly wipe your jewellery with a jewellery cloth to remove any unwanted chemicals from the surface
• Jewellery cloths can be used to polish and bring back the shine of your pieces

Avoid:

• Do not spray perfumes directly onto your jewellery
• Avoid chemicals from lotions, sunscreens & body washes ect
• Do not store your jewellery in high moisture rooms such as bathrooms
• Stainless Steel items can be worn in water however we recommend avoiding chlorine & salt pools or any other chemicals and high concentrations.
• To increase life longevity and maintenance for all metals, we recommend avoiding showering and swimming.

Our items come with a 30 day warranty.

There are no returns on any monogrammed products unless faulty.

Care must be taken as per care instructions.

Natural oxidisation is not a fault of the jewellery this is something that happens to all types of metals and is out of our control. We will cover items within the warranty period if we feel care has been taken and this is a fault in the plating process. 

All orders will be sent in 1 x tote bag unless advertised otherwise. It is at our discretion how many products will go into one tote bag. If you wish to add multiple tote bags to your order please click here.

Gift Boxes are also available for purchase here to make a gift extra special. Please note Gift Boxes do not fit inside Tote Bags. If you do choose to purchase a Gift Box, you will not receive a Tote Bag. Any items not in a Gift Box will be put into a Tote Bag.

We keep our packaging to a minimum with the environment in mind as well as for us to continue to provide thoughtfully priced high quality jewellery. Invoices are also emailed to you to avoid wasting paper.