All items are handmade therefore we have a 3 business day production time before items are sent.

For urgent orders we provide a priority production and shipping method, your order will be sent off express post 1 business day from ordering.

We provide a high quality costume jewellery. Please refer to our care guide at the bottom of the website for more details.

- Stainless steel or sterling silver items can be worn in water however we recommend not in salt water or chlorine for longevity

- If not made from the above materials items can not be worn in the water as it will increase the oxidisation process

- Do not apply lotions/perfumes onto jewellery as this will damage the plating. 

You can expect to have minimum 12 months wear out of our stainless/sterling collection as long as care is taken however metal oxidisation is out of our control. 

Our items come with a 30 day warranty.

There are no returns on any monogrammed products unless faulty.

Care must be taken as per care instructions.

Natural oxidisation is not a fault of the jewellery this is something that happens to all types of metals and is out of our control. We will cover items within the warranty period if we feel care has been taken and this is a fault in the plating process. 

All orders will be sent in a tote bag unless advertised otherwise. It is at our discretion how many products will go into one tote bag. If you require multiple tote bags click here.

We will not send out additional tote bags after you have received an order without charging an additional shipping fee. For us to continue to provide thoughtfully priced jewellery and to do our part with the environment we keep our packaging to a minimum. 

Invoices are emailed to you and to save wasting paper we do not print and send with your order. 

Pick Up is available from our warehouse on the Gold Coast in Mermaid Waters.

We have a production lead time of 2-4 days. To collect something quicker than this lead time please email hello@franklymydearstore.com

Pickup is by appointment only and Monday - Friday 9:00-5:00pm. (Shop is not always manned so please do not show up without an appointment)

When your order is ready you will receive an email or text message for collection, please text your order number with a collection time to 0420869171.